Read these terms carefully to make sure your product qualifies for our service:

• Our share, repair & recycle service is only available for certain products as laptopsleeves and bags.
• The service applies to products bought within the last 2 years, at the time the returned product arrives;
• We can’t repair tears, scratches, stains, or damage directly on the fabric or material (inside and outside) of the product;
• Loose seams can be repaired, as well as zippers and other closures;
• The product you send must be clean and empty. We’re not responsible for any items left inside;
• We’ll always assess if the product is repairable once it arrives. We’ll do this carefully, thoroughly, and fairly. If it’s really not possible to repair it, we’ll let you know. Our decision is final and non-negotiable;
• You’ll cover the shipping costs to send your product to our workshop. Make sure it’s well-packaged. We’re not responsible for any damage during transport;
• When you send the product, make sure to include the confirmation you received when filling out the form. If it’s missing, we won’t be able to process your product and will donate it to charity;
• We’ll repair your product for free and send it back to you at no cost. We’ll also offset the CO2 emissions from the transport (both ways);
• You can expect your repaired product back within 3 to 4 weeks;
• To help us check everything and improve our products for the future, please fill out and send the form below. Our general privacy policy applies to this;
• If you want to repair your product and donate it, here are a few extra conditions:

a)The product must be free of stains or tears on the fabric (inside and outside). Make sure you’d still be happy to receive it yourself;

b) Tears on seams inside can be repaired.

2-4 business days for the Netherlands, Belgium, and Germany. You can also choose to pick up your package at a PostNL pickup point. International shipments within Europe typically take 3 to 5 business days.

Yes, we ship your order via PostNL. You will receive a Track & Trace code by email as soon as your order is shipped, so you can track your package.

If you're not home during delivery, the delivery person will try again the next day. If the second attempt also fails, the delivery person will ensure the package is delivered to a nearby pickup location. It’s also possible that the delivery person will leave the package with your neighbors. In both cases, the delivery person will leave a note in your mailbox with more information.

If the package isn’t picked up from the pickup location within two weeks, it will be returned to us. We will then contact you about the next steps for processing your order.